BUSINESS TRANSFORMATION PARTNERSHIPINTERNAL APPLICANTS ONLYBack in 2005, Harrow Council embarked on a major change programme in conjunction with its Business Transformation Partner (BTP) Capita. Access Harrow was the Partnership?s first initial project and Harrow has in just 12 months reformed its cross-council receptions into a fully functional, multi-channel Contact Centre and One Stop Shop staffed by its team of professional advisers. From launch in May 2006, we have dealt with 32,000...
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