Together with the existing Senior Advisors, you will act as the technical lead within the Server & Applications team within the Service Desk, which takes over 8000 calls per month. You will manage the response to all incidents received within the Service Desk and provide a solution where possible. Providing advice and training to other Service Desk Advisors in specific technology and process areas, you will act as the nominated incident manager on duty on a rotational basis.Vocational traini...
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