CUSTOMER SERVICE

menzzingos · (#1 (**permalink**))

I spoke to a rep on the phone recently,he just made me wanna scream,and eventually he cut me off as I was trying to thank him for his help at the end of my enquiry(genuiely wanted to be curteousto him,cos I figured it was just a job for him ),so no lose there then..

How do you find it? Are customer reps on the phone mostly rude ??

How do you handle them before they hang up?

Is it better in face to face stores ,restaurants??

discuss...

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Vezz. · (#2 (**permalink**))

Personally, I HATE calling my bank, and now my car insurance people, who have succumbed to the lure of the subcontinent.

If I call my bank they get at least one number wrong in my account number. The last two times I called to transfer money they transferred the wrong amount - even though I repeated the amount at least 10 times.

Last night I called a cash and carry store to find out how much stock they had of a certain item. The Asian guy said "nearly 5"...this is ONE item! I had wanted to ask about other stock but decided not to waste my phone. Sure enough, I called this morning to find they had NONE in stock (and no, they couldn't have sold out during that time!).

At the very least I think anyone involved in Customer Service should be able to speak English!

Fizzy B · (#3 (**permalink**))

At the very least I think anyone involved in Customer Service should be able to speak English!

There are plenty of English people who cant speak English,I just want to speak to someone with a brain soLady Vee I agree with youin that respect.Now days a lot of businesses seem to have operatives in India etc. What I want to know is why are all the men who answer the phones called John, do these big companies insist on their representatives from abroad having English names? I hate pressing1 to do this and 3 to do that, when ever I can I will try and play dumb so that I can speak to a representative. Does anyone else start daydreaming when the options are being played. When I ring to pay my phone bill I end up having to listen about 3 times cus Ive been miles away day dreaming.

Kunjufu · (#4 (**permalink**))

Can I join the chorus here..because I phoned Sky..re my sat dish...i waited 90 minutes just tp get through to some muppet in India..then I was put on hold again for another 30 minyes before being told that I'd have to PAY for a call out for a problem that is a design fault on their Sky plus box... Even better I was asked to fork out £65 fot a box that cost £89..

They are out of their friggin mind...

Kunjufu · (#5 (**permalink**))

Actually BP..you raised another gripe..has anyone also noticed the trend to use 0900 numbers now on their helplines..which i think is outragous..

DarkCloud · (#6 (**permalink**))

Kunjufu,
All them big corporations a guilty of this.
Insurance, Banks, CreditCard Companies etc. When they need you to become a customer, entice you with the 0800 number (the slogan 'call free' is never missing in any of the ads). Once you are hooked, it becomes 0845, 0875 and in some rare cases 090.

Thieves..is all I can say. Legalised scamming.

Prince Hakeem · (#7 (**permalink**))

Kunjufu wrote:

Quote:

Actually BP..you raised another gripe..has anyone also noticed the trend to use 0900 numbers now on their helplines..which i think is outragous..

Quote:

Funny enough I had a problem with my web pages that I needed to call microsoft about. When I first got through to them this pa....sorry, asian woman in the technical dept answered the phone. When I described the problem to this wretch she told me straight away that I needed to call this 0900 number and speak to the people them there since microsoft couldn't help me with that.

Quote:

When I called microsoft back after thinking to myself "that can'tberight" I came through to somebody else that helped me with the exact same problem which took nearly an hour to fix. Now imagine if I listened to that beeyatch and called the 0900 number instead of using my common sense I'd have wasted nuff money on a huge and needless phone bill. :X

MizZ BeHaVe · (#8 (**permalink**))

menzzingos wrote:

Quote:

I spoke to a rep on the phone recently,he just made me wanna scream,and eventually he cut me off as I was trying to thank him for his help at the end of my enquiry(genuiely wanted to be curteousto him,cos I figured it was just a job for him ),so no lose there then..

How do you find it? Are customer reps on the phone mostly rude ??

How do you handle them before they hang up?

Is it better in face to face stores ,restaurants??

discuss...

Quote:

In my personal experience, customer service face to face has been slighty better than via telephone. Sales rep's seem to take the mickey. Constantly putting you on hold, lack knowlegde in certain area's or forever transferring the call or providing you with altervative numbers or suggesting to call you back but they seemingly never do.

Quote:

Now face to face is a different story none of that foolishness can go on. Restuarants give the best service IMO..usually to earn themselves tip's...but on the other hand i have been to afew stores like topshop, DP ..with young girls that give BADDDDD SERVICE, talking amongst themselves whilst i'm standing there waiting to be served at the till point, sometimes no apology or explaination.

Quote:

i'll finish this later......

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Vezz. · (#9 (**permalink**))

This one's a classic....

When I upgraded to Broadband with BT in 2004 I opted for their package that cost £22.99 per month. I wasn't aware that I didn't need to to pay so much as I don't download anything. It was only when I spoke to my brother I realised my mistake and I called BT to downgrade...

I was told that I needed to buy a new modem, which cost £50+. I said forget it.

Last week I finally decided to change my broadband provider and called BT to get my migration number. I was asked why I was moving and quoted the above. I was told this was incorrect, and the person who told me this was looking commission!

Now I'm pissed because I've spent £60 over the yearthat I didn't need to!

Mokele Mbembe · (#10 (**permalink**))

For anybody who works with phones...

Or helpdesks or telesales or anything like that...

I HATE YOU

I HATE YOU ALL WITH A PASSION

I have to fanny about pressing this number for that service and that number for this one... I have to wait to listen to all options because I don't want more options which means I have to wait for the "for all other enquries" bit HOPING it puts me through to a ****ing human being...

Who I then have to explain everything to spelling every menial thing (I hear your Dehli accent you *******) who cant do shit for the actual problem, who then transfers me to another department who again I must explain everything to and again can't do shit for the actual problem... ad infintum

I HATE ALL OF YOU

Even if your job has you LOOKING at a phone... or being NEAR one. I still hate you.

*******s.

Prince Hakeem · (#11 (**permalink**))

@DM

I used to work in call centres doing telesales and market researchafter leaving college and you remind me of those grumpy arsed people I used to call or who used to phone in!

Mokele Mbembe · (#12 (**permalink**))

You then I am afraid, are one of the *******s in question!

How dare you take it upon yourself to phone me up?

How dare you repeat questions I just answered from your colleague?

HOW DARE YOU CHOSE SUCH AN EVIL CAREER!

Le Moor · (#13 (**permalink**))